DPC Toolkit

WebEx Online Training: DPC Toolkit: Your Resource For Building Better Patient/Staff Relationships

Date: September 2, 2009
Time: 10:00 - 11:30 PM
or
Date: September 9, 2009
Time: 3:00 - 4:30 PM

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Read more about the training

Target Audience

All Staff

Objective

1. Discuss the benefits of using the Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit for solving conflict in the dialysis facility.
2. To build conflict resolution skills, improve communication and increase understanding of how interactions with patients may escalate conflict in the dialysis center.

For information on the conference, contact:
Aaron L. Battle, Patient Safety Coordinator,
IPRO ESRD Network of New York, at 516-209-5414
or e-mail abattle@nw2.esrd.net

IPRO Staff Access