IPRO's Work with Nursing Homes

IPRO, in our role as the Medicare Quality Improvement Organization (QIO) for New York State, has partnered with nursing homes on a wide variety of healthcare quality-related initiatives for over 9 years. Currently, we work with select nursing homes across the state of New York to improve the safety of care provided to residents. Providing a safer living environment is a goal of all nursing homes, and IPRO helps its partners by focusing on specific improvement issues such as reducing the incidence of pressure ulcers and eliminating the use of restraints on residents. In addition, IPRO works to implement positive culture change in nursing homes, with a view to improving the systems for care delivery and ensuring that facility processes are designed and delivered in a manner that puts the resident first.

Clinical Improvement

By focusing on a limited number of topics and problem areas common in nursing homes, IPRO and the rest of the QIOs across the country are able to effectively assist long term care facilities in dramatically improving the safety and quality of the care they provide to residents. Visit our Clinical Topics page to learn more about how we are working with nursing homes to prevent pressure ulcers and eliminate the use of restraints.

Culture Change

Culture change is a broad term that, in the case of IPRO's work with nursing homes, pertains to ensuring the systems and processes of care are designed in a way that best serves the residents of each facility we partner with. This includes a focus on topics such as reducing staff turnover and consistent staff assignments, which allow residents to build trust and consistent relationships with the staff they see every day. It also includes engineering daily facility processes to meet the preferences of each individual resident, rather than being built around a centralized organizational schedule into which residents are required to fit their personal routines. Visit our Culture Change page to learn more about how we help our partners with changing their organizational culture to best serve their resident population.

Information for Residents and Their Families

In addition to our work with nursing facilities, IPRO offers resources to help nursing home residents and their families better understand their rights and what they should expect from their long term care experience. Visit our Residents and Families page to learn more.